The Problem

+80% of client and patient data is buried in case notes.

Health and social services workers are bogged down with unmanageable amounts of records. Our software turns the data buried in those records into actionable insights.
how we help

Automatically highlight impactful indicators and trends.

We use Natural Language Processing – the application of data science to language – to reveal risks, strengths, relationships, and social determinants of health across case or patient notes.
The results

Deliver better care through deeper understanding.

We empower caseworkers and clinicians with the information they need to make impactful decisions, and allow supervisors to maximize quality of care delivered.
June 6, 2019
11am
Author: J. Mercado
Mrs. Dobson acknowledged her substance abuse and agreed to enroll in a rehab program. Acknowledged the impact of her substance abuse on Zoe.

Supervisors

Maximize
quality of care

Quality Specialist

Get the complete picture, FASTER

Clinicians

Get the complete picture, FASTER

Executives

Optimize Programs & operations

Zoe

Clients Experience better outcomes
April 6, 2019
9:30am
Author: J. Mercado
Mrs. Dobson acknowledged her substance abuse and agreed to enroll in a rehab program. Acknowledged the impact of her substance abuse on Zoe.
May 8, 2019
10am
Author: J. Mercado
Mrs. Dobson acknowledged her substance abuse and agreed to enroll in a rehab program. Acknowledged the impact of her substance abuse on Zoe.
Risks
June 6, 2024
11am
Author: J. Mercado
Mrs. Dobson acknowledged her substance abuse and agreed to enroll in a rehab program. Acknowledged the impact of her substance abuse on Zoe.
Strengths
Relationships
March 7, 2021
11am
Author: J. Mercado
Mrs. Dobson acknowledged her substance abuse and agreed to enroll in a rehab program. Acknowledged the impact of her substance abuse on Zoe.
May 11, 2024
11am
Author: J. Mercado
Mrs. Dobson acknowledged her substance abuse and agreed to enroll in a rehab program. Acknowledged the impact of her substance abuse on Zoe.
June 5, 2024
10am
Author: J. Mercado
Mrs. Dobson acknowledged her substance abuse and agreed to enroll in a rehab program. Acknowledged the impact of her substance abuse on Zoe.
July 8, 2024
8am
Author: J. Mercado
Mrs. Dobson acknowledged her substance abuse and agreed to enroll in a rehab program. Acknowledged the impact of her
1

Unify

Centralize narrative data from case notes, forms, and records.
2

Analyze

Identify critical content through AI and natural language processing.
3

Highlight

Reveal risks and strengths across case histories.
How it Works

Health and social services professionals are more proactive with Augintel.

Book a Demo
For All Users

Search across case records, instantly.

Our software scans, tags, and catalogues the most important people, events, and actions in your case notes so you can find anything at a moment’s notice.
Search Box
For CLinicians

Review entire case histories in minutes.

Our Case Dashboard gets you up to speed quicker by revealing clinical risks described within notes and mapping the progression of those risks over the life of the case.
For Executives

A bird’s-eye view for all cases, agency-wide.

Supervisors, quality specialists, and executives can now customize a dashboard of key quality indicators and alerts to monitor and intervene based on hard data.
For Supervisors

Deliver measurably better care.

Drill down from organizational quality issues to the individual cases that are causing them. Identify high-performing staff and spread best practices.

For Zoe

Client

For Caseworkers, Clinicians
& Frontline Staff

Spend more time impacting families, and less time digging through data.
Automatically surface relevant risks, strengths, and social determinants.
Respond to situations faster with customizable early warning alerts.
Track the qualitative and quantitative outcomes for clients over time.

For Supervisors
& Executives

Use data to coach and optimize your team’s performance.
Reduce risks with our customizable early warning and alert system.
Automatically monitor quality, compliance, and delivery of care.
Optimize reimbursements, referrals, and eligible services.
You count on Us

Making measurable difference in care.

Our AI-based platform gives staff the tools to maximize the quality of care they deliver and helps your organization be data-driven in achieving your mission.
Book a Demo
12
minutes to understand a 12 year case summary
90
minutes saved per case per case worker per week
25%
Better understanding of cases
WHY WE EXIST

Technology that helps you be more human.

No technology will ever know how to deliver care better than you do – but it can help you thoroughly understand your cases in a fraction of the time it takes today.
applications:
Child Welfare
Disabilities Care
Behavioral Health
Value-based Care
Foster Care
Public Health
Learn More About Us

Testimonials

“I love the way you do things. You are so transparent – you show us the data, and we discuss it every step along the way.”​

- Maryn Formley, KIDS Supervisor Operations Lead, Allegheny County DHS

"I recalled that much earlier in the case, there had been mention of other relatives. But the file was huge. Using Augintel, I quickly found those notes and identified a grandmother. I was able to place the child with the grandmother and avoid that child going to foster care"

- Cristy Bearden, Caseworker

"To be able to quickly scan and access case notes across multiple domains such as health, education, and family engagement has improved our review, training, supervision, and risk mitigation practices"

- Vernon Brown, CEO Aspiranet

"This system is crucial for unknown information, and excellent for investigative research and building a case. Augintel system helps fill in many cracks when building an investigation." -

- County Agency, Manager

"I think the biggest success for me was the medication piece. Looking at medication refills, doctor’s appointments, catching if children are on medication so that the appropriate paperwork is filled out, etc. "

- Compliance Specialist

"Augintel’s ability to complete a comprehensive search in a short amount of time has been very helpful with case management, review of patterns of behaviors, and locating family members associated with cases."

- State Agency, Ongoing Supervisor

I have found it extremely helpful in consults or when I am making referrals and we need to know specific info quick such as past diagnoses or medications. I am still playing around to get the hang of it but I did find a father in the people search that we were not able to previously find so that is great! I was so excited when this launched and using it continues to excite me!

- Ongoing Social Worker, County Agency

“I have used Augintel for outcome enhancement reviews. I can find key information using search instead of making numerous phone calls, eliminating the need for a copious and time-consuming review of notes.”

- DCFS QA- Program Analysis Administrator

"(Augintel) is awesome for family finding. I get a case and they might tell me "I talked to a Grandma months ago" and then I have to search through every case note to find conversations with Grandma. This allows me to do that much faster and I can focus on more important tasks rather than just searching through case notes for hours.”

- State DCFS Caseworker

“I used it in court to understand the history of a grandma who wanted become a guardian after TRP.”

– Attorney, State Agency​

“It has helped me find number to kinship homes which the Accurint search was unable to find.”

– Supervisor, State Agency​

“I searched for criminal charges and the system matched this with arrested which was helpful in quickly finding the note that confirmed the perpetrator was indeed arrested in this case.”

- Assistant to the Deputy Director, IL DCFS Office of Legislative Affairs​

“I found that the child that I was working with had several siblings I wasn’t aware of.”

– Adoption Worker, State Agency​

“I was able to quickly find contact information for a relative in an emergency.”

– Legal, State Agency​

“I logged into Augintel and did a search for “father”. There I found a log entered at the beginning of the case where we published for a father. The spelling of the last name was incorrect but using another search system I was able to use the first 2 letters of dad’s last name and found out the facility he is incarcerated at!”

– Section Administrator, Hawaii​

“I used Augintel because I was looking for prior engagements with a father on my case. I searched his name in the Augintel profile of the case contacts and found what I was looking for. I mostly use Augintel if I want to search a specific name or keyword in the contacts instead of scrolling through.”

– Caseworker, Allegheny​

“We were discussing a foster home. My Manager was able to very quickly find needed information through the Augintel system while in the meeting giving us the information needed to make a decision about child safety. We found what was needed so we could quickly make a decision having all information at hand.”

- Director, State Agency​

“One of my caseworkers found a history of complaints on this foster home and also found that the child has diabetes so they searched for a trained home for diabetic care. It would not have been possible to obtain this information without Augintel and it greatly helped us in this after- hours situation.”

- Manager, Aspiranet​

“Augintel helps to identify those who have experienced an overdose and may still be in recovery journey, it also helps to work towards prevention in the future.”

– Director, State Agency​

“I find this program to be extremely useful and helpful in my new function. I am now supervising a CRA unit, and this helps me obtain a clear visual of protective concerns and patterns within the family unit.”

– Supervisor, State Agency​

“Augintel helps me think differently about the risks faced by families. Social Migrant is a risk I had not specifically considered and after seeing the labeled risk, I thought about the obstacles and vulnerabilities. As a visual learner it helped see things I may have overlooked.”

– Caseworker, State Agency​

“I use Augintel a lot to find very specific information for diligent searches (conversations related to ICWA/ Indian heritage, specific events, and relationships between people/family finding)”

– Paralegal, Allegheny County DHS​

“Reviewing the Strengths and Risks section is helpful to identify any disability-related needs of the family. This helps me anticipate the level of involvement I will have in the meeting and prompts me to do a deeper record review if needed.”

– Disability Specialist, State Agency​

“The other day I was trying to find out the identity of an AWOL foster kid who was squatting with one of my kids. Only had a partial name to go by since our kid was being evasive but, with Augintel, I was able to search her quickly, check it against KIDS, and we were able to alert the other kid’s caseworker all within a span of 20 minutes. As you know, we often get partial IDs on people and have to launch a scavenger hunt. Augintel was super helpful, and we wouldn’t have been able to do it so effortlessly with KIDS alone. ”

- Caseworker Supervisor, Allegheny​

“I used Augintel because I needed to find a name for PGM and the notes mostly just mentioned her role. Typically, this would have up to 2 hours of digging through the case to get to her actual name and in Augintel I found it in 10 minutes.”

- Family Finding Specialist, State Agency​

“Recently I had a child ask for permission to have someone named “Tre” added to their phone list at their placement. The name sounded familiar to me and I was thinking that it wasn’t a good idea, but I couldn’t place why. I went into Augintel to search for Tre and I found a contact I wrote in 2020! That said he was involved with a gang and that the Father (the sexual abuser on this particular case) was assisting him in transporting to and from out of state…very sus!”

– Caseworker Supervisor, Allegheny County

Blog Posts, Case Studies & News Articles

See how we think about the work.

Our purpose is to build new ways for caseworkers, supervisors, and agencies to put their clients at the center of care. Here’s a look at how we create social service solutions that impact our communities.
Risk Stratification and Rate Negotiation Augmented by Clinical NLP by Dr. Kristine McCoy
Blog

Risk Stratification and Rate Negotiation Augmented by Clinical NLP by Dr. Kristine McCoy

Read on
Rising social risk in patients with serious mental illness (and other complex conditions) by Dr. Kristine McCoy
Blog

Rising social risk in patients with serious mental illness (and other complex conditions) by Dr. Kristine McCoy

Dr. McCoy looks at the impact of social issues when treating mental health and the role Natural Language Processing (NLP) can play in helping to uncover them
Read on
Recognizing SDOH through Natural Language Processing by Dr. Kristine McCoy
Blog

Recognizing SDOH through Natural Language Processing by Dr. Kristine McCoy

In the third blog of her series, Dr. McCoy looks at how the notes from casual conversations between caretakers and patients can help uncover Social Determinants of Health (SDoH)
Read on
Why wait for SDOH Screening?  By Dr. Kristine McCoy
Blog

Why wait for SDOH Screening?  By Dr. Kristine McCoy

In the second blog in her series, Dr. McCoy looks at the ability to uncover DSoH without waiting for formal screening tools.
Read on
EHRA (Electronic Health Records Association) Hits the Nail on the Head by Dr. Kristine McCoy
Blog

EHRA (Electronic Health Records Association) Hits the Nail on the Head by Dr. Kristine McCoy

Dr Kristine McCoy shares her insights on EHRA's newest white paper on capturing social determinants of health (SDoH)
Read on
Caseworker Safety Alerts; Technology That Supports Practice
Blog

Caseworker Safety Alerts; Technology That Supports Practice

Caseworker safety alerts provide staff more than just a "heads up"
Read on
National Human Trafficking Prevention Month
Blog

National Human Trafficking Prevention Month

Read on
Differentiating Natural Language Processing (NLP) and Predictive Analytics
Blog

Differentiating Natural Language Processing (NLP) and Predictive Analytics

In the first of a series of blogs that look at artificial intelligence (AI) in health and human services, Augintel data scientist, Gus Carlock examines the differences between predictive analytics and NLP
Read on
Supporting the Workforce Development Framework with NLP
Blog

Supporting the Workforce Development Framework with NLP

Read on
Families don't fit in boxes
Blog

Families don't fit in boxes

Read on
The emphasis on change at the APHSA National Summit
Blog

The emphasis on change at the APHSA National Summit

The theme at the APHSA was "now is the time" for innovation and change.
Read on
Flipping the Script on CCWIS A different approach to CCWIS and Tech Modernization
Blog

Flipping the Script on CCWIS A different approach to CCWIS and Tech Modernization

Our friend Carole Hussey, CEO Evolv Strategies and longtime child welfare technology expert looks at a different approach to CCWIS
Read on
HIMSS '22 Reflections
Blog

HIMSS '22 Reflections

Our team attended HIMSS '22 which included attending many informative sessions, visits to the exhibit floor and countless great conversations.
Read on
AI for Child Welfare
Blog

AI for Child Welfare

The increased focus on the Natural Language Processing capabilities of AI mean that companies are investing in developing NLP solutions. Nowhere is that more important than child welfare.
Read on

Hear what our customers have to say

“Recently I had a child ask for permission to have someone named “Tre” added to their phone list at their placement. The name sounded familiar to me and I was thinking that it wasn’t a good idea, but I couldn’t place why. I went into Augintel to search for Tre and I found a contact I wrote in 2020! That said he was involved with a gang and that the Father (the sexual abuser on this particular case) was assisting him in transporting to and from out of state…very sus!”

– Caseworker Supervisor, Allegheny County

“I used Augintel because I needed to find a name for PGM and the notes mostly just mentioned her role. Typically, this would have up to 2 hours of digging through the case to get to her actual name and in Augintel I found it in 10 minutes.”

- Family Finding Specialist, State Agency​

“The other day I was trying to find out the identity of an AWOL foster kid who was squatting with one of my kids. Only had a partial name to go by since our kid was being evasive but, with Augintel, I was able to search her quickly, check it against KIDS, and we were able to alert the other kid’s caseworker all within a span of 20 minutes. As you know, we often get partial IDs on people and have to launch a scavenger hunt. Augintel was super helpful, and we wouldn’t have been able to do it so effortlessly with KIDS alone. ”

- Caseworker Supervisor, Allegheny​

“I used it in court to understand the history of a grandma who wanted become a guardian after TRP.”

– Attorney, State Agency​

“It has helped me find number to kinship homes which the Accurint search was unable to find.”

– Supervisor, State Agency​

“I searched for criminal charges and the system matched this with arrested which was helpful in quickly finding the note that confirmed the perpetrator was indeed arrested in this case.”

- Assistant to the Deputy Director, IL DCFS Office of Legislative Affairs​

“I found that the child that I was working with had several siblings I wasn’t aware of.”

– Adoption Worker, State Agency​

“I was able to quickly find contact information for a relative in an emergency.”

– Legal, State Agency​

“I logged into Augintel and did a search for “father”. There I found a log entered at the beginning of the case where we published for a father. The spelling of the last name was incorrect but using another search system I was able to use the first 2 letters of dad’s last name and found out the facility he is incarcerated at!”

– Section Administrator, Hawaii​

“I used Augintel because I was looking for prior engagements with a father on my case. I searched his name in the Augintel profile of the case contacts and found what I was looking for. I mostly use Augintel if I want to search a specific name or keyword in the contacts instead of scrolling through.”

– Caseworker, Allegheny​

“We were discussing a foster home. My Manager was able to very quickly find needed information through the Augintel system while in the meeting giving us the information needed to make a decision about child safety. We found what was needed so we could quickly make a decision having all information at hand.”

- Director, State Agency​

“One of my caseworkers found a history of complaints on this foster home and also found that the child has diabetes so they searched for a trained home for diabetic care. It would not have been possible to obtain this information without Augintel and it greatly helped us in this after- hours situation.”

- Manager, Aspiranet​

“Augintel helps to identify those who have experienced an overdose and may still be in recovery journey, it also helps to work towards prevention in the future.”

– Director, State Agency​

“I find this program to be extremely useful and helpful in my new function. I am now supervising a CRA unit, and this helps me obtain a clear visual of protective concerns and patterns within the family unit.”

– Supervisor, State Agency​

“Augintel helps me think differently about the risks faced by families. Social Migrant is a risk I had not specifically considered and after seeing the labeled risk, I thought about the obstacles and vulnerabilities. As a visual learner it helped see things I may have overlooked.”

– Caseworker, State Agency​

“I use Augintel a lot to find very specific information for diligent searches (conversations related to ICWA/ Indian heritage, specific events, and relationships between people/family finding)”

– Paralegal, Allegheny County DHS​

“Reviewing the Strengths and Risks section is helpful to identify any disability-related needs of the family. This helps me anticipate the level of involvement I will have in the meeting and prompts me to do a deeper record review if needed.”

– Disability Specialist, State Agency​

"This system is crucial for unknown information, and excellent for investigative research and building a case. Augintel system helps fill in many cracks when building an investigation." -

- County Agency, Manager

"I think the biggest success for me was the medication piece. Looking at medication refills, doctor’s appointments, catching if children are on medication so that the appropriate paperwork is filled out, etc. "

- Compliance Specialist

"Augintel’s ability to complete a comprehensive search in a short amount of time has been very helpful with case management, review of patterns of behaviors, and locating family members associated with cases."

- State Agency, Ongoing Supervisor

I have found it extremely helpful in consults or when I am making referrals and we need to know specific info quick such as past diagnoses or medications. I am still playing around to get the hang of it but I did find a father in the people search that we were not able to previously find so that is great! I was so excited when this launched and using it continues to excite me!

- Ongoing Social Worker, County Agency

“I have used Augintel for outcome enhancement reviews. I can find key information using search instead of making numerous phone calls, eliminating the need for a copious and time-consuming review of notes.”

- DCFS QA- Program Analysis Administrator

"(Augintel) is awesome for family finding. I get a case and they might tell me "I talked to a Grandma months ago" and then I have to search through every case note to find conversations with Grandma. This allows me to do that much faster and I can focus on more important tasks rather than just searching through case notes for hours.”

- State DCFS Caseworker

“I love the way you do things. You are so transparent – you show us the data, and we discuss it every step along the way.”​

- Maryn Formley, KIDS Supervisor Operations Lead, Allegheny County DHS

"I recalled that much earlier in the case, there had been mention of other relatives. But the file was huge. Using Augintel, I quickly found those notes and identified a grandmother. I was able to place the child with the grandmother and avoid that child going to foster care"

- Cristy Bearden, Caseworker

"To be able to quickly scan and access case notes across multiple domains such as health, education, and family engagement has improved our review, training, supervision, and risk mitigation practices"

- Vernon Brown, CEO Aspiranet

DROP US A LINE FOR MORE INFORMATION OR TO SCHEDULE A DEMO
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